Refund policy

Damages and Issues 

Please inspect your order upon arrival and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If the product is damaged, please contact me within 7 days of delivery. The product must then have been received by us within 14 days.

Please place your returns within the original delivery box provided and packaging to keep the jewellery safe during transit. We will be unable to refund items that are damaged if packaged insufficiently. 

Items returned must be as good as when they arrived, otherwise we can't issue a refund. Your refunds are going to be processed once the products are received and checked, this could take up to 7 working days. We would contact you via email should you have any problems. 

Return postage costs are to be covered by the customer.

We do not offer exchanges, however, if a different chain size is required please message us for an exchange. Customers are responsible for the extra postage costs.

 

Items that cannot be returned - 

• Custom or Personalised Orders

• Earrings (For Hygiene Reasons)

• Sale Items

• Gift Vouchers

 

Refunds 
We will contact you once we’ve inspected the return, and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method. Please bear in mind, that it can take some time for your refund to be processed by your bank and show up on your statement.

Please contact me via email to arrange a refund if the product is damaged.-  resinartbylaurajayne@hotmail.com